Gender-Neutral Language in the Workplace: an Example from Hotjar

From Hotjar: Working as part of a remote team comes with plenty of upsides. We Hotjarians get to work from wherever we want, choose our own work schedules, and spend more time with friends and family. But remote work isn't always easy; for example, building a shared and inclusive culture with a distributed team takes a … Continue reading Gender-Neutral Language in the Workplace: an Example from Hotjar

Finding clarity in complexity

From Shopify UX: Photo: Verne Ho, Burst Some specific techniques can help you design for technical users When most designers talk about user experience they’re talking about consumer products, but user experience also matters for professionals or technical users. These people are subject matter experts in their domain: engineers, software developers, or medical professionals. They’ve … Continue reading Finding clarity in complexity

A Content Strategist’s Guide to Using Tone in Products

From Facebook: What you say matters, and how you say it can make all the difference By Jasmine Probst and Susan Blue Anyone who works in content knows it’s hard enough to get a team aligned on the right voice, let alone when multiple people are writing for the same product. And writing with the … Continue reading A Content Strategist’s Guide to Using Tone in Products

Marking Required Fields in Forms

From Nielson Norman Group: Summary: Using an asterisk to mark required fields is an easy way to improve the usability of your forms. Only marking optional fields makes it difficult for people to fill out the form. A common question in many of our UX Conference classes is: should you mark the required fields in … Continue reading Marking Required Fields in Forms

Sympathy vs. Empathy in UX

From Nielson Norman Group: Summary: The majority of UX professionals practice sympathy instead of empathy for their users. As UX professionals, it is our job to advocate on behalf of our users. To do it, we must understand them. Understanding our users means building empathy for human beings who experience the product or service we … Continue reading Sympathy vs. Empathy in UX

Failure Minded

From Dropbox: Demystifying the fear of failure Zine by Garrett Prince & Andrew Richdale Have you ever not done something at work because you were afraid to fail? I have. But, what is it about failure that induces this fear? Is it the thought of losing support from my lead, getting pulled from a project or … Continue reading Failure Minded

The thing that’s missing from your MVP

From Shopify UX: If you think an MVP is about cutting features, you’re missing the point. Anyone who’s worked in software development in the last five years has probably heard the term MVP. A lot. And if you are responsible for the user experience, chances are you’re often frustrated by these three letters. Probably because … Continue reading The thing that’s missing from your MVP

Managing a project with a remote team

From Flow: One of the things I like most about working at a distributed company is that I get to work with people from all over the world. Being exposed to other cultures and ways of life has helped me grow as a person. This perk can however come with its challenges as I … Continue reading Managing a project with a remote team

3 Design Considerations for Effective Mobile-App Permission Requests

From Nielson Norman Group: Summary: Mobile permission requests are often poorly designed. Consider the content and timing of these requests, avoid dark patterns, and enable users to reverse their decision. What Are Permission Requests and Why Have Them? An app must request permission before accessing resources such as the camera, current location, or microphone, on … Continue reading 3 Design Considerations for Effective Mobile-App Permission Requests

Typography Terms Cheat Sheet

From Nielson Norman Group: Summary: Typography concepts can sometimes get lost in translation between researchers, developers, designers, and stakeholders. Use this cheat sheet to help you decode the meaning of common or often mistaken typography terms. Typography is a key component in almost every digital experience. However, its complexity and industry-specific language makes it a … Continue reading Typography Terms Cheat Sheet