From Intercom: https://www.intercom.com/blog/product-adoption/ All products share a universal problem, no matter how long they’ve been around or how well they are built – the problem of customer inertia. The sad truth is your potential customers are probably more comfortable staying where they are rather than taking a chance on something new. Luckily, there are ways … Continue reading Product adoption: how to get customers to embrace your product
Category: Intercom
Retention is a lesson in proactivity
From Intercom: https://www.intercom.com/blog/retention-is-a-lesson-in-proactivity/ Prevention is better than cure – it’s an age old adage that can be applied to the health of your customer churn and retention rates. When should you engage with your customers to prevent churn? If you are waiting for someone to stop logging in, unsubscribe or cancel, you’re too late. Don’t … Continue reading Retention is a lesson in proactivity
Sujan Patel on scaling growth with chatbots
2018 on Inside Intercom
From Intercom: https://www.intercom.com/blog/2018-on-inside-intercom
Building rapport: How storytelling helps you win over leads in live chat
From Intercom: https://www.intercom.com/blog/storytelling-live-chat-sales
How to use email marketing to connect with your users
From Intercom: https://www.intercom.com/blog/email-marketing
Send better email: A deliverability analyst’s no-nonsense guide to avoiding the spam folder
From Intercom: View on their site
The ultimate marketing technology stack for 2019
From Inside Intercom: https://www.intercom.com/blog/the-ultimate-marketing-technology-stack
How to leverage in-app marketing for growth in 2019
From Inside Intercom: https://www.intercom.com/blog/in-app-marketing-guide
Building for everyone: How we made the Intercom Messenger accessible
From Inside Intercom: https://www.intercom.com/blog/messenger-accessibility