The Science of Silence: Intentional Silence as a Moderation Technique

From Nielson Norman Group: https://www.nngroup.com/articles/intentional-silence-ux/

Summary: Keeping quiet is a powerful moderation technique for user interviews, usability testing, and workshop facilitation. Well-timed, deliberate periods of silence elicit thoughtful, accurate responses and insights, and build trust with participants.


The Disgust for Hush: A Universal Pattern

Silence.

Dead air.

Crickets.

Read more

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